Capital Tools USA Return Policy
At Milwaukee Tools, we want you to be completely satisfied with your purchase. If you are not satisfied, you may return your item(s) within 30 days of receipt for a refund or exchange. Please read our return policy carefully:
- Eligibility:
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Proof of purchase (order number, receipt, or invoice) is required for all returns.
- Non-Returnable Items:
- Gift cards
- Downloadable software products
- Personal care items (e.g., earplugs)
- Return Process:
- Contact our customer service team at [Customer Service Email] or [Customer Service Phone Number] to initiate a return. Provide your order number and the reason for the return.
- Our team will provide you with a return authorization number and instructions on how to send your item(s) back to us.
- Shipping Costs:
- Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
- Refunds:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
- Exchanges:
- If you need to exchange an item for a different size, color, or model, please contact our customer service team. We will assist you in processing the exchange.
- Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately at [Customer Service Email] with your order number and photos of the damage or defect. We will arrange for a replacement or refund.